Processing Time

• Orders are typically processed within 3–7 business days.

• Custom or made-to-order pieces may take up to 10 weeks depending on the complexity and drying/firing schedule.

Shipping Methods

• Shipping via Tracked Royal Mail

• Expedited shipping may be available for an additional cost.

• We are currently unable to ship internationally (outside of UK)

Packaging

• All items are carefully packed using eco-friendly, recyclable, or biodegradable materials whenever possible.

• Fragile pieces are double-boxed or padded with care to prevent damage.

Shipping Rates

• Rates calculated at checkout based on weight, size, and destination.

• Free domestic shipping on orders over $X (optional).

• Local pickup may be available in [your location] – contact me to arrange.

Tracking & Delivery

• Tracking information is provided once the order ships.

• Delivery typically takes 2–5 business days within the UK

Returns & Damages

• Returns accepted within 14 days of delivery (buyer pays return shipping).

• If your item arrives damaged, contact me within 48 hours with photos for a replacement or refund.